Frequently Asked Questions

PRICING & COMMITMENT

Each Standard subscription includes two study owners — users with full access to manage study stages, view results, and download all reports — and covers one client and one study. If you need to run multiple studies or support multiple clients, please contact our sales team about an Enterprise or Partner subscription. There is no limit on the number of responses you can collect within an assessment, so you can include as many use cases as you need. That said, we recommend keeping each assessment to no more than 100 responses, so the process stays simple and effective.

Licences cannot be transferred between clients. However, within a single study, study owners can be reassigned up to three times at no additional cost.

No, we don't offer a free trial. However, you can schedule a demo with our sales team to walk through the platform, explore your use case, and get all your questions answered.

FIRST IMPRESSION & FIT

MountainsAI Prioritiser works for organisations of any size that want to prioritise initiatives across the business. For larger companies, we recommend running multiple studies (typically one per area) and keeping each study to no more than 100 respondents to maintain a manageable, effective process.

Yes. MountainsAI Prioritiser is built to support both business strategy and AI transformation initiatives. It helps organisations identify, prioritise, and align high-impact use cases by combining strategic value, feasibility, and organisational readiness — turning complex strategic decisions into clear, actionable insights.

It embeds expert consultancy methodology into a structured system — delivering disciplined prioritisation, not generic AI output.

MountainsAI Prioritiser may not be the right fit if an organisation is not yet ready to act on the outcomes — for example, if there is no clarity on strategic needs, no allocated budget, or no willingness to implement new initiatives. The platform is most effective when there is genuine intent to move from insight to action.

HOW IT WORKS

MountainsAI Prioritiser uses a proprietary methodology developed by experts with more than 30 years of experience. It balances business value, feasibility, and organisational readiness to deliver structured, defensible prioritisation.

Fully transparent and system-driven. There is no manual intervention — results are calculated automatically based on submitted inputs, and all participant inputs carry equal weight. No single stakeholder has greater influence on the scoring.

Through data quality, technical maturity, and organisational capability.

No. The methodology and results cannot be manually edited. This is by design: the system ensures consistency, objectivity, and defensible outcomes across all studies.

PRACTICAL PROCESS

The timeline depends on how the study is configured: response deadlines, number of respondents, and the length of readiness evaluation sessions. On average, clients complete a full study in three to four weeks, from purchase to final results.

For use case prioritisation, we recommend inviting 20–30 respondents and keeping the total below 100 to maintain clarity and quality of results. For the data readiness assessment, we recommend live evaluation sessions with 4–8 participants who collaboratively rate the use cases.

Yes. The outputs are designed to be executive-ready. Study owners can download a structured PDF report directly from the Insights view, and export the underlying results as a CSV file when needed.

TRUST & DATA

The MountainsAI team only accesses data when necessary for support purposes. Your data is never used for any purpose other than delivering your study and supporting your use of the platform.

We take data privacy and security seriously. MountainsAI Prioritiser is designed to comply with GDPR and UK GDPR principles, ensuring that client data is handled securely, confidentially, and only for its intended purpose. Access to data is restricted and controlled, and we follow best practices to protect information throughout the process.

No. Your data is not used to train any models. It is used exclusively for your study and remains confidential.

TRUST & DATA

No. MountainsAI Prioritiser is a web-based platform and does not require any integration to get started. In most cases, no internal enablement or IT involvement is required. The only recommendation is to ensure that MountainsAI emails are added to your organisation's safe sender list, so participants can easily access the platform via magic link.

MountainsAI Prioritiser provides data, insights, and prioritisation. Implementation plans, technical decisions, and next steps are defined by the organisation and its teams — MountainsAI Prioritiser gives you the evidence base to make those decisions confidently.

No. The core product is the same. Differences are mainly in pricing, scale, and number of users and study owners supported.